Returns & Refunds

At shoponterrace.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process. Please review our policy below.

Return Policy

Eligibility:

• Items must be returned within 30 days of the delivery date.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Sale items, undergarments, and accessories are final sale and cannot be returned or exchanged.

Return Process:

1. Request a Return: Contact our customer service team at [email protected] with your order number and reason for return.
2. Receive Return Authorization: Our team will provide you with a return authorization and instructions on how to send your item(s) back to us.
3. Pack Your Return: Securely pack your item(s) in the original packaging, if possible, and include your return authorization form.
4. Ship Your Return: Ship your package using a trackable shipping method to the address provided in the return authorization.

Return Shipping:

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping method to ensure your return is received.

Refund Policy

Processing Refunds:

• Once we receive and inspect your return, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• You will receive an email notification once your refund has been processed.

Non-Refundable Items:

• Original shipping charges are non-refundable.
• Sale items, undergarments, and accessories are not eligible for refunds.

Late or Missing Refunds:

• If you haven’t received a refund after 7 business days, please check your bank account or credit card statement.
• Contact your credit card company or bank, as it may take additional time before your refund is officially posted.
• If you still have not received your refund, please contact us at [email protected].

Exchanges

Exchanging Items:

• We do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

Reporting Issues:

• If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the item.
• We will arrange for a replacement or refund for damaged or defective items at no additional cost to you.