Shipping & Delivery

At shoponterrace.com, we strive to provide you with a smooth and efficient shopping experience. Below you will find information about our shipping options, rates, and delivery times.

Shipping Options

Standard Shipping:

• Delivery Time: 5-7 business days
• Cost: Calculated at checkout based on order weight and destination

Expedited Shipping:

• Delivery Time: 2-3 business days
• Cost: Calculated at checkout based on order weight and destination

International Shipping:

• Delivery Time: 10-15 business days
• Cost: Calculated at checkout based on order weight and destination
• Please note that customs fees and import duties may apply and are the responsibility of the customer.

Order Processing

Processing Time:

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

Tracking Your Order

Tracking Information:

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
• You can use this tracking number to check the status of your shipment on the carrier’s website.

Shipping Restrictions

P.O. Boxes and APO/FPO Addresses:

• We do not ship to P.O. Boxes or APO/FPO addresses at this time. Please provide a physical street address for delivery.

Delivery Issues

Lost or Stolen Packages:

• shoponterrace.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Incorrect Address:

• If you provide an incorrect shipping address, please contact us immediately at [email protected]. We will do our best to accommodate changes before the order is shipped, but we cannot guarantee any modifications once the order has been processed.

International Orders

Customs and Duties:

• International orders may be subject to customs duties and import taxes upon arrival in the destination country. These fees are the responsibility of the customer and are not included in the shipping cost.
• Customs policies vary widely by country, so please contact your local customs office for more information.